Effective Date: May 22, 2025

Thank you for shopping at tirelona.com! We are committed to providing a seamless shopping experience, including reliable and timely shipping. Below are the details of our shipping policy:

1. Shipping Methods

We offer the following shipping options to meet your needs:
– Standard Shipping: Typically takes 5-7 business days.
– Express Shipping: Typically takes 2-3 business days.
– International Shipping: Delivery times vary by destination (see below for details).

2. Delivery Times

Estimated delivery times are as follows:
– Standard Shipping: 5-7 business days.
– Express Shipping: 2-3 business days.
– International Shipping: 7-14 business days, depending on customs and local delivery services.

Please note that these are estimates, and actual delivery times may vary due to factors such as shipping method, destination, or unforeseen delays.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. You will see the estimated shipping cost during checkout before finalizing your purchase. Details include:
– Standard Shipping: $5.
– Express Shipping: $15.
– Free Shipping: Available for orders over $75, where applicable.

For international orders, additional customs fees, taxes, or duties may apply (see “International Shipping” below).

4. Order Processing Time

Orders are typically processed within 1-2 business days from the date of purchase. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

5. Shipping Destinations

We ship throughout the USA.

If your country is not listed, please contact our customer service team at support@tirelona.com to inquire about availability.

6. Tracking Information

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website. We recommend checking the tracking information regularly for updates on your delivery.

7. Special Conditions

– We do not ship to P.O. boxes, military addresses, or APO/FPO addresses.
– For certain products, additional restrictions may apply (e.g., hazardous materials or oversized items). If you have questions about specific products, please contact us at +1(786) 796 – 00 – 17.

8. International Shipping

For international orders, please note:
– Delivery times may vary depending on the destination and local customs procedures.
– Customers are responsible for any customs fees, taxes, or duties imposed by their country.
– We are not responsible for delays caused by customs inspections or other local regulations.
– Please ensure your address is accurate, as incorrect addresses may result in delays or undeliverable packages.

9. Shipping Delays and Issues

In the event of shipping delays or issues, we will notify you as soon as possible. If your package is lost or damaged during transit, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue, which may include reshipping the item or issuing a refund, subject to our Return Policy.

10. Order Cancellation

You may cancel your order before it is shipped. To cancel an order, please contact our customer service team as soon as possible at support@tirelona.com. Once the order has been shipped, cancellation may not be possible, and you will need to follow our Return Policy for refunds.

11. Contact Us

If you have any questions about shipping or your order, please contact our customer service team at:
– Email: support@tirelona.com
– Phone: +1(786) 796 – 00 – 17

We are here to help and strive to resolve any issues promptly and fairly.

Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically for updates.

By placing an order on tirelona.com, you agree to the terms of this shipping policy.