Effective Date: May 22, 2025

Thank you for shopping at tirelona.com! We strive to ensure you are satisfied with your purchase. If for any reason you are not satisfied with your order, our return policy is designed to make the process as simple as possible. Below are the details of our return policy.

Right to Return

– We accept returns for most new, unused, and resaleable items within 30 days of delivery.
– For a return, the item must:
   – Be in the same condition as received (unused, unworn).
   – Retain all original tags.
   – Be in its original packaging.
– A receipt or proof of purchase is required.

Non-Returnable Items

Some items cannot be returned, including:
– Personalized or custom-made products.
– Perishable goods (e.g., food, flowers).
– Digital goods (e.g., e-books, software).
– Intimate apparel for hygiene reasons.
If you have questions about the returnability of an item, contact our support at +1(786) 796 – 00 – 17.

Return Process

To initiate a return:
1. Contact our support at +1(786) 796 – 00 – 17 within 30 days of receiving your order.
2. We will provide return instructions, including any necessary labels or forms.
3. You are responsible for the cost of return shipping. The original shipping cost is not refunded.
4. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance for safe delivery.

Refunds

– After receiving and inspecting the returned item, we will notify you of the return status.
– If the return is approved, we will issue a refund to your original payment method.
– Refunds typically take 5-10 business days to appear on your account, depending on your bank or credit card issuer’s policy.
– If more than 30 days have passed since the return was approved and you have not received your refund, contact us at:

Note: The original shipping cost is not refundable, and you are responsible for the cost of return shipping, which is not deducted from your refund.

Exchanges

– We replace items only if they are defective or damaged.
– If you need to exchange the item for a similar one (e.g., different size or color), contact us at support@tirelona.com and send the item to: Aida Nova LLC Texas Woods Cir Orlando, FL 32824.
– If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Defective or Damaged Items

– If you received a defective or damaged item, please contact us immediately at Aida Nova LLC Texas Woods Cir Orlando, FL 32824.
– We will arrange for a replacement or refund at your preference.

Shipping

– To return an item, send it to:
   – Aida Nova LLC Texas Woods Cir Orlando, FL 32824
– You are responsible for the cost of return shipping.
– We recommend using a trackable shipping service for all returns to ensure safe delivery.

Policy Updates

– We reserve the right to update or change this return policy at any time.
– All changes will be posted on this page, and you are responsible for periodically reviewing the policy.

Need Help?

– For any questions regarding returns, refunds, or exchanges, contact our support at:

We value your business and strive to resolve any issues promptly and fairly.

Thank you for choosing tirelona.com! 🥰