Effective Date: May 22, 2025

Thank you for shopping at tirelona.com! We are committed to your satisfaction. If you are not satisfied with your purchase, this Refund Policy outlines how you can receive a refund.

Eligibility for Refund

You may be eligible for a refund if:

  • You initiate the return within 30 days of receiving your order.
  • The item is unused, in its original condition, with all tags and packaging intact.
  • You provide a receipt or proof of purchase.

Non-Refundable Items

The following items are not eligible for refunds:

  • Personalized or custom-made products.
  • Perishable goods (e.g., food, flowers).
  • Digital goods (e.g., e-books, software).
  • Intimate apparel for hygiene reasons.
  • Sale items or items purchased on promotion.
  • Original shipping costs.

Refund Process

To request a refund:

  • Contact our support team at support@tirelona.com within 30 days of receiving your order.
  • Follow the return instructions provided, including shipping the item to support@tirelona.com.
  • You are responsible for the cost of return shipping, which is not deducted from your refund.
  • Once we receive and inspect the returned item, we will notify you of the refund status via email.

Refund Timeline

If your return is approved, we will process the refund to your original payment method within 5-10 business days. Depending on your bank or credit card issuer, it may take additional time for the refund to appear on your account. If you have not received your refund after 30 days from approval, please contact us at support@tirelona.com.

Refund Method

Refunds are issued to the original payment method used for the purchase. If the original method is no longer available, we may issue a store credit or an alternative refund method at our discretion.

International Refunds

For international orders:

  • You are responsible for any customs fees, taxes, or duties incurred during the initial shipping, which are not refundable.
  • Refunds will be processed in the original currency of the purchase.

Contact Us

If you have questions about refunds or need assistance, please contact our support team at:

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page, and it is your responsibility to review the policy periodically.

We value your business and are committed to resolving any issues promptly and fairly.

Thank you for choosing tirelona.com 🥰